Terms & Conditions

Cancellation

Our Cancellation Policy is by 12:00 a.m on day of arrival. A credit card is required as a guarantee. If the booking is cancelled outside of the cancellation notice period your credit card will be charged for 1 night. Please note we will not charge your credit card unless you are a no show.

Advanced Bookings

Advance bookings can not be changed or amended. When we receive the advance reservation, the reservation amount will be charged in full to your credit/debit card. This reservation is non refundable and non exchangeable. Please note: if the submitted credit/debit card is declined or doesn’t authorise the FULL payment, the hotel will cancel this booking immediately.

CUSTOMER ANNOUNCEMENT

Notice of Roadworks on New Brighton Road

Please be advised that Energetic Roadworks will be carrying out essential works on New Brighton Road due to the new housing estate over the road, This will commence on Monday, 21st July 2025. The hotel is expected to be most affected during Week 2 : Monday 28th July to Friday 1st August.

The works will involve partial road closures, but access to the hotel will be maintained at all times. Diversions will be in place, so we kindly recommend allowing extra time for your journey.

We have been informed that, full signage and diversion routes will be clearly displayed and Pedestrian access through the affected area will be maintained throughout the works.

Thank you for your understanding and cooperation.

Hotel Management